Effective date: 2026-05-24.
Who provides this service
"YUSR Marketplace" (the "Platform") is operated by YUSR Group ("we", "us"). The Platform connects you ("Customer") with verified merchants ("Merchants") who provide aesthetic medicine and dental services in the UAE.
Using your account
- You must be 18 or older and a UAE resident.
- You're responsible for keeping your password and OTP codes confidential.
- One account per person. Sharing accounts is grounds for suspension.
Bookings
A booking request is a non-binding expression of interest until the Merchant confirms it. Once the Merchant confirms and you sign an instalment contract, the booking becomes binding — see the Cancellation section below for what happens if you can't make it.
Instalment plans
- Instalment plans are extended to you by YUSR Group (the "Lender"). The Platform is the booking layer; the Lender is the credit provider.
- Each plan has a stated annual rate, a stated total payable, and a fixed schedule. These are shown in full before you sign.
- Missed payments may incur a late fee disclosed in the contract you sign, and may be reported to the UAE Al Etihad Credit Bureau.
Cancellation
- Before the Merchant confirms: free cancellation, no charge.
- After confirmation, before signing: free cancellation. The instalment draft is voided.
- After signing, before the appointment: cancellation policy depends on the Merchant (typically a deposit retention of 10–30% if cancelled within 48 hours of the appointment).
- After the appointment: instalment plan continues per the signed contract regardless of customer satisfaction with the service.
Service quality
Merchants are independent providers. YUSR Marketplace vets each clinic before listing but is not the provider of the medical or dental service itself. Complaints about the quality of treatment should be raised with the clinic directly; we'll mediate if needed at [email protected].
What we can do if you breach these terms
We can suspend or close your account, refuse a booking, or take legal action — proportionate to the breach. We'll always notify you first unless we're required by law not to.
Governing law
UAE Federal law and Dubai courts. If you're unhappy with us first contact [email protected]; if unresolved you can escalate to the UAE Central Bank's consumer protection desk.
Changes to these terms
We may update these terms when our service changes or to comply with new regulation. We'll notify you of material changes by email at least 30 days in advance.