Frequently asked.

You can reschedule in two ways:

Reschedule it yourself. Open the booking from My bookings, choose Reschedule, pick a new date and one of the open times, and your booking moves right away. You can do this while a request is still pending, and up to 24 hours before a confirmed visit.

The clinic proposes a new time. Sometimes the clinic offers a different slot. You'll get a notification — open the booking and Accept new time or Keep my original time. Nothing changes until you choose.

Need a time that isn't listed? Contact the clinic directly from the booking page (Call, WhatsApp or email).

Yes — free of charge any time before the clinic confirms your slot, and up to 24 hours before the appointment after confirmation. Use the Cancel button on your booking details page.

Usually within 24 hours. You'll receive a notification when the clinic confirms or declines. Requests still pending after 48 hours are automatically cancelled and no charge is made.

We look at your monthly income, employment stability, Emirates ID validity, and existing-debt declaration. The decision is deterministic — the same inputs always give the same limit. You can view your current limit any time from your account.

The most common reasons are: under 18, Emirates ID expiring within 6 months, less than 3 months at your current employer, or a mismatch between declared income and source. Fix the underlying condition and you can re-apply.

Today, no — we use our own underwriting and don't pull AECB on application. When that changes we'll ask for explicit consent first.

We split the full price into equal monthly payments over 3, 6, or 12 months. The first instalment is due once the clinic confirms your booking; the rest are charged on the same day each month from your saved card.

There are no late fees in the first 3 days, and no early-repayment fee — you can clear the balance any time from your account.

On the day the clinic confirms your booking, not when you request it. If you cancel before confirmation, nothing is charged.

You'll get a reminder by email the day a payment is due. If it doesn't go through, autopay retries for 3 days. After that we'll reach out — we'd rather work out a plan with you than escalate to collections.